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Committing to Customer Service in 2016

Posted On: January 18, 2016 by ClubProcure in: VGM Club

Moving into 2016, a universal theme for us at VGM Club is reinvention and growth. Reinvention through our move to a state-of-the-art website and mobile app. Growth through the addition of new team members. All of this is accomplished with one unwavering goal in mind: To continue providing extraordinary customer service. Our latest announcement is something we have been working to accomplish for some time. VGM Club's territory teams are now one to one.

What does this mean?

In 2015, many of our Member Service Reps were supporting two Member Development Reps. Despite offering world-class customer service, the Member Service team called for an opportunity to take their capabilities to new heights. We made it a company-wide objective to provide this opportunity. You may have recently noticed a change in your Member Service contact here at our headquarters. By going one to one, we are able to assign a single Member Service Rep to a single Member Development Rep. If you don't know who your territory team is, below is the territory map detailing areas of responsibility.



Why did we go one to one? 

To take our world-class customer service to another level. Period. We are now more committed than ever to offering great customer service. Because we have really hit the ground running, we hope the benefits are appreciated immediately by you and your club. This one to one structure is an exciting opportunity for our organization to promote an even better atmosphere for offering our services to you, our members.

"When I took this position, my main objective was to move to a one to one strategy so our teams would be more present and available to the members in their respective areas," said Kyle Phillips, Vice President of National Sales. "Not only is our goal to save our more than 3,400 golf courses money, but we also put a large emphasis on service as well, thus furthering our capabilities to be an extension of our client's purchasing routines."

We at VGM Club are optimistic about this change. Our Member Service and Member Development teams are ready to serve you over the next year, and beyond. We hope you notice.